Privacy Policy

Last Updated: September 25, 2025

Thalonexia ("we," "us," or "our") operates thalonexia.com and is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

1. Information We Collect

1.1 Personal Information

We may collect personally identifiable information that you voluntarily provide to us when you:

Register for an account
Enroll in courses or programs
Subscribe to our newsletter
Contact us via email or forms
Participate in surveys or promotions

This information may include:

Full name
Email address
Phone number
Billing and payment information
Educational background and preferences
Profile photograph

1.2 Automatically Collected Information

When you access our website, we automatically collect certain information about your device and usage patterns, including:

IP address
Browser type and version
Operating system
Referring website addresses
Pages viewed and time spent on pages
Access times and dates
Device identifiers

1.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to collect information about your browsing behavior. You can control cookie preferences through your browser settings, though disabling cookies may limit certain functionality.

1.4 Educational Data

As you use our platform, we collect information related to your learning activities:

Course enrollment and completion status
Assessment results and grades
Participation in discussions and forums
Video viewing progress
Assignment submissions
Learning preferences and progress tracking

2. How We Use Your Information

We use the collected information for various purposes:

To create and manage your account
To provide, maintain, and improve our educational services
To process transactions and send transaction notifications
To personalize your learning experience
To communicate with you about courses, updates, and promotional offers
To respond to your inquiries and provide customer support
To analyze usage patterns and optimize platform performance
To detect, prevent, and address technical issues or fraudulent activity
To comply with legal obligations
To send administrative information and service announcements
To conduct research and analysis to improve our content and services

3. Legal Basis for Processing

We process your personal information based on:

Consent: You have given clear consent for us to process your personal information for specific purposes
Contract: Processing is necessary to fulfill our contract with you or to take steps at your request before entering a contract
Legal Obligation: Processing is necessary to comply with applicable laws
Legitimate Interests: Processing is necessary for our legitimate interests or those of a third party, provided your rights do not override those interests

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

4.1 Service Providers

We may share your information with third-party vendors, consultants, and service providers who perform services on our behalf, including:

Payment processors
Cloud hosting providers
Email service providers
Analytics providers
Customer support platforms
Content delivery networks

4.2 Educational Partners

If you enroll in courses offered in partnership with other institutions or instructors, we may share relevant information with those partners to facilitate your education.

4.3 Business Transfers

If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, your information may be transferred as part of that transaction.

4.4 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities, including to meet national security or law enforcement requirements.

4.5 Protection of Rights

We may disclose information when we believe it is necessary to:

Enforce our terms and conditions
Protect our rights, property, or safety
Protect the rights, property, or safety of our users or the public
Prevent fraud or abuse

4.6 With Your Consent

We may share your information with third parties when you have given us explicit consent to do so.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining retention periods, we consider:

The nature and sensitivity of the information
The purposes for which we process the information
Legal, accounting, or regulatory requirements
Whether we can achieve those purposes through other means

After the retention period expires, we will securely delete or anonymize your personal information.

6. Data Security

We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption of data in transit and at rest
Regular security assessments and audits
Access controls and authentication procedures
Employee training on data protection
Secure data storage infrastructure

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

7.1 Access and Portability

You have the right to request access to the personal information we hold about you and to receive it in a structured, commonly used format.

7.2 Correction

You have the right to request correction of inaccurate or incomplete personal information.

7.3 Deletion

You have the right to request deletion of your personal information, subject to certain legal exceptions.

7.4 Restriction

You have the right to request restriction of processing of your personal information in certain circumstances.

7.5 Objection

You have the right to object to processing of your personal information based on legitimate interests or for direct marketing purposes.

7.6 Withdraw Consent

Where processing is based on consent, you have the right to withdraw that consent at any time.

7.7 Exercising Your Rights

To exercise any of these rights, please contact us at help@thalonexia.com or write to us at 59 Keppel St, Bathurst NSW 2795, Australia. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

8. Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16 without parental consent, we will take steps to delete that information promptly.

If you believe we have collected information from a child under 16, please contact us immediately.

9. International Data Transfers

As a global online education platform, your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country.

When we transfer your information internationally, we implement appropriate safeguards to ensure your information remains protected, including:

Standard contractual clauses approved by relevant authorities
Adequacy decisions recognizing equivalent data protection
Other legally approved transfer mechanisms

10. Third-Party Links and Services

Our website may contain links to third-party websites, applications, or services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

We may also integrate third-party services such as social media platforms or payment processors. Your interactions with these services are governed by their respective privacy policies.

11. Marketing Communications

We may send you promotional communications about our courses, features, and special offers. You can opt out of receiving marketing communications at any time by:

Clicking the unsubscribe link in any marketing email
Adjusting your account communication preferences
Contacting us at help@thalonexia.com

Please note that even if you opt out of marketing communications, we will still send you transactional and service-related messages necessary for your use of our platform.

12. Do Not Track Signals

Some browsers include a Do Not Track feature that signals websites you visit that you do not want to have your online activity tracked. Our website does not currently respond to Do Not Track signals or similar mechanisms.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

Posting the updated policy on this page with a new "Last Updated" date
Sending an email notification to the address associated with your account
Displaying a prominent notice on our website

Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy. We encourage you to review this policy periodically.

14. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: help@thalonexia.com
Phone: +61747279012
Address: 59 Keppel St, Bathurst NSW 2795, Australia

We will make every effort to resolve your concerns in a timely and transparent manner.

15. Data Protection Officer

For matters specifically related to data protection and privacy compliance, you may contact our Data Protection Officer at the email address and postal address provided above. Please mark your correspondence "Attention: Data Protection Officer."

16. Supervisory Authority

If you believe we have not adequately addressed your privacy concerns, you have the right to lodge a complaint with your local data protection supervisory authority.